I didn't know about these books until now! How can I get the previous editions?
You can add those books to your pledge as an ADD ON. We will ship those out to you once we have THE MARVEL ART OF RUSSELL DAUTERMAN ready to ship. If you can’t wait, you can order them from your local comic shop, find them at your local bookstore, or order them directly from our store at cloverpresss.us
Last updated: April 02, 2024 11:52
I backed the other MARVEL ART OF books, but haven't received them yet. What's going on?
We’ve learned a few things since we started this line of books, and are much further along the design process of THE MARVEL ART OF RUSSELL DAUTERMAN than our previous campaigns. There is still an intensive review and approval process with both the artist and Marvel, but we do not anticipate this campaign to take as long to complete as the previous two.
THE MARVEL ART OF DAVID MACK and THE MARVEL ART OF ALEX MALEEV are at the printer, and we will be fulfilling this first campaign soon, followed very quickly with THE MARVEL ART OF DAVID NAKAYAMA.
Last updated: April 02, 2024 11:52
How can backers outside the U.S. and Canada support this campaign?
After many campaigns, we’ve found rising costs and unreliable delivery services in different countries make it untenable to offer direct delivery to backers outside of the U.S. and Canada. We’ve had too many packages returned or undelivered, and often times the cost of shipping costs more than the reward itself.
Many of our customers use and have recommended we utilize package (or freight) forwarders. A package forwarder is an intermediary between the seller and the backer. The freight forwarder will provide the customer with a US based address to have packages shipped to and then the customer works directly with the package forwarder to arrange for the international shipping.
They ship many things in an aggregated shipment, specializing in each country’s delivery service, increasing the chances of a smoother delivery and reducing your shipping costs. If you try out any of those suggestions, they will ship the book out to you wherever you are in the world. You pay the domestic shipping fees via this campaign to get to the forwarder, and then pay the forwarder to deliver it you. It’s a more secure and economical way for backers to receive their rewards outside of the U.S.
Last updated: April 02, 2024 11:52
Why aren't I receiving your updates and survey?
We use Backerkit to manage our campaigns. If you are using Private E-mail with an Apple ID, updates and communication will be blocked. At times, emails are sent to your spam folders, so check there too. You can check back here for updates, but you will need to revise your email settings in order to receive your survey.
Last updated: April 22, 2024 10:04
How do I let Russell know which character I'd like for him to draw on the remarque?
For the lucky few who are able to back this tier, when we send you the Backerkit survey, this will be one of the questions you’ll need to answer. You are able to choose between Storm, Cyclops, Jean Grey, Emma Frost, Scarlet Witch, and Jane Foster Thor, and Russell will choose the costume.
Last updated: April 16, 2024 17:20
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.